Problèmes Bluetooth avec Dell XPS 13 (9370)

Question

J'ai le problème suivant avec mon module Bluetooth sur mon nouveau Dell XPS 13 (9370) avec Ubuntu préinstallé.

Le module Bluetooth est désactivé pour une raison quelconque. Les périphériques Bluetooth (clavier et souris) cessent de fonctionner au milieu de l’œuvre, le voyant Bluetooth s’éteint et le module disparaît également de la liste rfkill.

Pour le remettre en marche, je dois redémarrer la machine, démarrer le BIOS, désactiver le module Bluetooth et le réactiver. Après cela, le module Bluetooth est à nouveau disponible. C'est assez énervant.

Mon syslog quand cela se produit:

Apr 11 12:25:45 visyu-albatross kernel: [ 2513.913725] usb 1-7: USB disconnect, device number 3 Apr 11 12:25:45 visyu-albatross acpid: input device has been disconnected, fd 22 Apr 11 12:25:46 visyu-albatross systemd[1]: Starting Load/Save RF Kill Switch Status... Apr 11 12:25:46 visyu-albatross systemd[1]: Started Load/Save RF Kill Switch Status. Apr 11 12:25:46 visyu-albatross systemd[1]: Created slice User Slice of root. Apr 11 12:25:46 visyu-albatross systemd[1]: Starting User Manager for UID 0... Apr 11 12:25:46 visyu-albatross systemd[1]: Started Session c9 of user root. Apr 11 12:25:46 visyu-albatross acpid: input device has been disconnected, fd 21 Apr 11 12:25:46 visyu-albatross systemd[12109]: Reached target Timers. Apr 11 12:25:46 visyu-albatross systemd[12109]: Reached target Sockets. Apr 11 12:25:46 visyu-albatross systemd[12109]: Reached target Paths. Apr 11 12:25:46 visyu-albatross systemd[12109]: Reached target Basic System. Apr 11 12:25:46 visyu-albatross systemd[12109]: Reached target Default. Apr 11 12:25:46 visyu-albatross systemd[12109]: Startup finished in 15ms. Apr 11 12:25:46 visyu-albatross systemd[1]: Started User Manager for UID 0. Apr 11 12:25:46 visyu-albatross bluetoothd[1062]: Endpoint unregistered: sender=:1.80 path=/MediaEndpoint/A2DPSource Apr 11 12:25:46 visyu-albatross bluetoothd[1062]: Endpoint unregistered: sender=:1.80 path=/MediaEndpoint/A2DPSink Apr 11 12:25:46 visyu-albatross systemd[1]: Stopping User Manager for UID 0... Apr 11 12:25:46 visyu-albatross systemd[12109]: Stopped target Default. Apr 11 12:25:46 visyu-albatross systemd[12109]: Stopped target Basic System. Apr 11 12:25:46 visyu-albatross systemd[12109]: Stopped target Sockets. Apr 11 12:25:46 visyu-albatross systemd[12109]: Reached target Shutdown. Apr 11 12:25:46 visyu-albatross systemd[12109]: Stopped target Paths. Apr 11 12:25:46 visyu-albatross systemd[1]: Created slice User Slice of root. Apr 11 12:25:46 visyu-albatross systemd[12109]: Starting Exit the Session... Apr 11 12:25:46 visyu-albatross systemd[12109]: Stopped target Timers. Apr 11 12:25:46 visyu-albatross systemd[1]: Started Session c10 of user root. Apr 11 12:25:46 visyu-albatross systemd[12109]: Received SIGRTMIN+24 from PID 12120 (kill). Apr 11 12:25:46 visyu-albatross systemd[1]: Starting User Manager for UID 0... Apr 11 12:25:46 visyu-albatross systemd[12123]: Reached target Timers. Apr 11 12:25:46 visyu-albatross systemd[12123]: Reached target Sockets. Apr 11 12:25:46 visyu-albatross systemd[12123]: Reached target Paths. Apr 11 12:25:46 visyu-albatross systemd[12123]: Reached target Basic System. Apr 11 12:25:46 visyu-albatross systemd[12123]: Reached target Default. Apr 11 12:25:46 visyu-albatross systemd[12123]: Startup finished in 14ms. Apr 11 12:25:46 visyu-albatross systemd[1]: Started User Manager for UID 0. Apr 11 12:25:46 visyu-albatross systemd[1]: Stopping User Manager for UID 0... Apr 11 12:25:46 visyu-albatross systemd[12123]: Reached target Shutdown. Apr 11 12:25:46 visyu-albatross systemd[12123]: Starting Exit the Session... Apr 11 12:25:46 visyu-albatross systemd[12123]: Stopped target Default. Apr 11 12:25:46 visyu-albatross systemd[12123]: Stopped target Basic System. Apr 11 12:25:46 visyu-albatross systemd[12123]: Stopped target Timers. Apr 11 12:25:46 visyu-albatross systemd[12123]: Stopped target Paths. Apr 11 12:25:46 visyu-albatross systemd[12123]: Stopped target Sockets. Apr 11 12:25:46 visyu-albatross systemd[12123]: Received SIGRTMIN+24 from PID 12133 (kill). Apr 11 12:25:46 visyu-albatross systemd[1]: Created slice User Slice of root. Apr 11 12:25:46 visyu-albatross systemd[1]: Started Session c11 of user root. Apr 11 12:25:46 visyu-albatross systemd[1]: Starting User Manager for UID 0... Apr 11 12:25:46 visyu-albatross systemd[12140]: Reached target Sockets. Apr 11 12:25:46 visyu-albatross systemd[12140]: Reached target Paths. Apr 11 12:25:46 visyu-albatross systemd[12140]: Reached target Timers. Apr 11 12:25:46 visyu-albatross systemd[12140]: Reached target Basic System. Apr 11 12:25:46 visyu-albatross systemd[12140]: Reached target Default. Apr 11 12:25:46 visyu-albatross systemd[12140]: Startup finished in 15ms. Apr 11 12:25:46 visyu-albatross systemd[1]: Started User Manager for UID 0. Apr 11 12:25:46 visyu-albatross systemd[1]: Stopping User Manager for UID 0... Apr 11 12:25:46 visyu-albatross systemd[12140]: Reached target Shutdown. Apr 11 12:25:46 visyu-albatross systemd[12140]: Starting Exit the Session... Apr 11 12:25:46 visyu-albatross systemd[12140]: Stopped target Default. Apr 11 12:25:46 visyu-albatross systemd[12140]: Stopped target Basic System. Apr 11 12:25:46 visyu-albatross systemd[12140]: Stopped target Paths. Apr 11 12:25:46 visyu-albatross systemd[12140]: Stopped target Timers. Apr 11 12:25:46 visyu-albatross systemd[12140]: Stopped target Sockets. Apr 11 12:25:46 visyu-albatross systemd[1]: Created slice User Slice of root. Apr 11 12:25:46 visyu-albatross systemd[1]: user@0.service: Start request repeated too quickly. Apr 11 12:25:46 visyu-albatross systemd[1]: Failed to start User Manager for UID 0. Apr 11 12:25:46 visyu-albatross systemd[12140]: Received SIGRTMIN+24 from PID 12148 (kill). Apr 11 12:25:46 visyu-albatross systemd[1]: Started Session c12 of user root. Apr 11 12:25:46 visyu-albatross systemd[1]: Stopped User Manager for UID 0. Apr 11 12:25:46 visyu-albatross systemd[1]: Removed slice User Slice of root. Apr 11 12:25:47 visyu-albatross systemd[1]: Created slice User Slice of root. Apr 11 12:25:47 visyu-albatross systemd[1]: Starting User Manager for UID 0... Apr 11 12:25:47 visyu-albatross systemd[1]: Started Session c13 of user root. Apr 11 12:25:47 visyu-albatross systemd[12167]: Reached target Timers. Apr 11 12:25:47 visyu-albatross systemd[12167]: Reached target Sockets. Apr 11 12:25:47 visyu-albatross systemd[12167]: Reached target Paths. Apr 11 12:25:47 visyu-albatross systemd[12167]: Reached target Basic System. Apr 11 12:25:47 visyu-albatross systemd[12167]: Reached target Default. Apr 11 12:25:47 visyu-albatross systemd[12167]: Startup finished in 17ms. Apr 11 12:25:47 visyu-albatross systemd[1]: Started User Manager for UID 0. Apr 11 12:25:47 visyu-albatross systemd[1]: bluetooth.target: Unit not needed anymore. Stopping. Apr 11 12:25:47 visyu-albatross systemd[1]: Stopped target Bluetooth. Apr 11 12:25:47 visyu-albatross systemd[1]: Stopping User Manager for UID 0... Apr 11 12:25:47 visyu-albatross systemd[12167]: Reached target Shutdown. Apr 11 12:25:47 visyu-albatross systemd[12167]: Stopped target Default. Apr 11 12:25:47 visyu-albatross systemd[12167]: Stopped target Basic System. Apr 11 12:25:47 visyu-albatross systemd[12167]: Stopped target Timers. Apr 11 12:25:47 visyu-albatross systemd[12167]: Stopped target Paths. Apr 11 12:25:47 visyu-albatross systemd[12167]: Stopped target Sockets. Apr 11 12:25:47 visyu-albatross systemd[12167]: Starting Exit the Session... Apr 11 12:25:47 visyu-albatross systemd[12167]: Received SIGRTMIN+24 from PID 12184 (kill). Apr 11 12:25:47 visyu-albatross systemd[1]: Stopped User Manager for UID 0. Apr 11 12:25:47 visyu-albatross systemd[1]: Removed slice User Slice of root. Apr 11 12:25:48 visyu-albatross org.gnome.Terminal[2417]: ** (gnome-terminal-server:12197): WARNING **: Unable to set locale modifiers with XSetLocaleModifiers()

J'ai déjà essayé différentes choses:

Désactivation de TLP et désactivation de TLP pour Bluetooth dans /etc/default/tlp
Mise à jour du BIOS vers la version 1.2.1
Définition de cette ligne sur modprobe pour ath10k: echo "options ath10k_core skip_otp=y" > /etc/modprobe.d/ath10k.conf
Mise à jour du paquet linux-firmware, comme indiqué ici: https://www.killernetworking.com/driver-downloads/kb/faq/1-killer-1535-1525-1435-in-ubuntu-debian

Rien de tout cela n'a aidé jusqu'à maintenant.

Pour autant que je sache, il s’agit du matériel suivant: QCA 6174 Killer Qualcomm/QCA 1535 Killer Qualcomm

J'ai principalement ces deux périphériques Bluetooth couplés et connectés:

Clavier Logitech K810
Souris Logitech MX Anywhere2

Sven Killig · Accepted Answer

J'ai eu le même problème, et je pense qu'il a été amélioré en mettant à jour le micrologiciel Bluetooth à l'aide des fichiers inclus dans le dernier pilote Windows. Mes MD5:

sonic@sonic-XPS-13-9370:/lib/firmware/qca$ md5sum *usb*302* 067fb95e8501bad2683df07d23539e7d nvm_usb_00000302.bin b3e2784b16b5b0cf5defa7eb9115956d nvm_usb_00000302.bin_orig c9d6334b547a92817458de10243f398c rampatch_usb_00000302.bin 86c377ab7b2c24cc12cea5e79f71d610 rampatch_usb_00000302.bin_orig

En passant, une solution de contournement plus simple consistait à débrancher l’alimentation et à effectuer un cycle de suspension/reprise.
Et au moins le mien est un tueur de 1435.

RumburaK · Answer

Mise à jour de la réponse de Sven Killig pour Dell XPS 9370 sur Ubuntu 18.04:

Pilote:

https://www.Dell.com/support/home/uk/en/ukbsdt1/drivers/driversdetails?driverId=1JVK

Fichiers à remplacer:

AthrBT_0x00000302.dfu (size 40876) -> rampatch_usb_00000302.bin (size 32940) ramps_0x00000302_48.dfu (size 1982) -> nvm_usb_00000302.bin (size 1953)

Liste après copie:

067fb95e8501bad2683df07d23539e7d /lib/firmware/qca/nvm_usb_00000302.bin b3e2784b16b5b0cf5defa7eb9115956d /lib/firmware/qca/nvm_usb_00000302.bin.orig 47ed34d8b6af11d71036aa44314e32d3 /lib/firmware/qca/rampatch_usb_00000302.bin 86c377ab7b2c24cc12cea5e79f71d610 /lib/firmware/qca/rampatch_usb_00000302.bin.orig

JinnKo · Answer

Dans autre fil , il existe un rapport indiquant que la mise à jour vers un noyau plus récent (4.17 ou supérieur) résout également le problème.

Pour ce faire sur Ubuntu 18.04, exécutez la commande: Sudo apt install linux-generic-hwe-18.04, puis redémarrez.

Je viens juste de faire ça; donc, si cela ne fonctionne pas, je vais faire rapport.

Je peux aussi confirmer que, comme solution de contournement, suspendre (Fn+End[????]) l'ordinateur portable le réveillant alors que l'alimentation débranchée était généralement fiable pour réactiver les fonctionnalités WiFi et Bluetooth.